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Shipping Policies

Notice: As a result of the ongoing COVID-19 pandemic and different inevitable factors. Certain parcels towards certain countries may take longer than expected to arrive. Whether it's Standard Shipping or Express Shipping.

 

Can you ship to my country?

It depends on the specific situation at the time being.

For example, orders from Russia now will be carrying out by our shipping agent.

Making it in to a two-part journey. One domestically, through the land port in Хоргос (село).

Another part is handled by СДЭК, usually sent to Moscow hub first.

Due to inevitable factors now going on with Russia Federation,

-the general shipping time could be delayed beyond than expectation.

Hope you can understand.

 

When will my order ship?

All orders are processed and shipped within 1 to 3 business weekdays. Depends on inventory and specific situation.

Once an order is executed, a notification E-mail will send to you automatically. (Could be blocked by spam filter, please notice)

For Express orders palced before off-duty hours, we will do our best to send them to our shipping agent.
 
They will usually receive them overnight. Because we are in the same city.
 
Then those parcels will be distributed accordingly to local courier warehouses at that day late night.
 
Eventually have the tracking number generated in the afternoon or supper time next day.

However, do remember to notify us if you are planning to move or not available to receive in near future.

Same situation can be applied to major holidays. Where your receiving location can be closed for days.

Therefore we are not responosible for parcel's retrival and consequential compensation. Because of your non-disclosure.

Hence, we do not accept any urgent order due to the uncertainty of shipping. 

 

What's the shipping fee?

When an order's value is under 50$, fees for Standard Shipping is 15$. And for Express Shipping is 40$. 

We provide free Standard Shipping when the order's value above or at 50$. Standard Shipping will be carried out by 4PX. 

When the order's value is above or at 499$, we provide free Express Shipping. Shipping courier includes but not limited: DHL, FedEx, UPS and USPS.

Above all of them, we also offer Express+ Shipping. This option is just for countries with very difficult customs clearance level. Like India and Bangladesh. Does not improve or guarantee the speed of shipping.

However, said fees can only cover major countries/regions of the world.

For example, remote regions like Hawaii, Guam, Aruba, Samoa and so on.

And the remote location list for different countries, designated by different courier.

For exmaple, this collection by FedEx. 

https://www.fedex.com/en-us/shipping/rate-changes/additional-shipping-fees.html

https://www.fedex.com/en-sg/shipping/surcharges/other-surcharges.html

Hence, we will need customers to add in certain surcharge to balance our cost.

If you live in certain places, please contact our customer sevice first before purchasing.

P.S.1 We use shipping agent to carry out our Express parcels. They will let us know what's going on all over the world.

Which country is having what kind of restrictions now. And what kind of delivery is best suited for each and every order.

P.S.2 For Standard Shipping, VAT is included but only certain EU countries.

As such: Austria, Poland, Belgium, Germany, France, Spain and Italy.

 

When will my order arrive?

Under normal circumstances. It depends on your very own choice upon checkout. Also the destination country/region.

For Standard Shipping, it usually takes 2 to 3 working weeks to arrive. Even more so with the influence of pandemic.

But that is only our extended estimation. You can ask our customer service for past record on delivered orders as reference.

But we do support shipping upgrade. You can always purchase the Express Shipping upon checkout.

In addition to that, many country have their own rules for unsuccessful delivery or temporary storage of parcels.

Please keep close attention to the status of your parcel. And contact your local post service when need be.

Otherwise we are not responsible for your inaction upon delivery receiving or parcel pick-up.