Notice: As a result of the ongoing COVID-19 pandemic and different inevitable factors. Certain parcels towards certain countries may take longer than expected to arrive. Whether it's Standard Shipping or Express Shipping.
Can you ship to my country?
It depends on the specific situation at the time being.
For example, orders from Russia now will be carrying out by our shipping agent.
Making it in to a two-part journey. One domestically, through the land port in Хоргос (село).
Another part is handled by СДЭК, usually sent to Moscow hub first.
Due to inevitable factors now going on with Russia Federation,
-the general shipping time could be delayed beyond than expectation.
Hope you can understand.
When will my order ship?
All orders are processed and shipped within 1 to 3 business weekdays. Depends on inventory and specific situation.
Once an order is executed, a notification E-mail will send to you automatically. (Could be blocked by spam filter, please notice)
For Express orders palced before off-duty hours, we will do our best to send them to our shipping agent.
They will usually receive them overnight. Because we are in the same city.
Then those parcels will be distributed accordingly to local courier warehouses at that day late night.
Eventually have the tracking number generated in the afternoon or supper time next day.
However, do remember to notify us if you are planning to move or not available to receive in near future.
Same situation can be applied to major holidays. Where your receiving location can be closed for days.
Therefore we are not responosible for parcel's retrival and consequential compensation. Because of your non-disclosure.
Hence, we do not accept any urgent order due to the uncertainty of shipping.
What's the shipping fee?
When an order's value is under 50$, fees for Standard Shipping is 15$. And for Express Shipping is 40$.
We provide free Standard Shipping when the order's value above or at 50$. Standard Shipping will be carried out by 4PX.
When the order's value is above or at 499$, we provide free Express Shipping. Shipping courier includes but not limited: DHL, FedEx, UPS and USPS.
Above all of them, we also offer Express+ Shipping. This option is just for countries with very difficult customs clearance level. Like India and Bangladesh. Does not improve or guarantee the speed of shipping.
However, said fees can only cover major countries/regions of the world.
For example, remote regions like Hawaii, Guam, Aruba, Samoa and so on.
And the remote location list for different countries, designated by different courier.